We work with clients to improve operational learning both during normal work and following an incident, by challenging the traditional perception that people are the causes of incidents.
This view is referred to as Human and Organisational Performance (HOP) and requires a different organisational response to failure. HOP is about accepting that most people come to work to do the right thing and that failure is normal.
Even the most experienced operators make mistakes, and to understand why an action or decision made sense at the time, we have to create an environment where it is safe to share how the work is really done without repercussions, allowing the workforce to participate in solving problems and improving safety.
This approach leads to a resilient organisation that can identify pre-conditions for failure, improves efficiency and reliability, creates an empowered workforce accountable for their actions, and develops an open reporting culture. We work with organisations to build from their existing process and practices and applications include:
Organisations create the conditions for safe and successful operations through the design of their internal processes and working practices, and the way in which they understand and manage the human contribution to risk.